Privacy policy

Privacy Policy – Petora.in

Last updated: 27 May, 2025

This Privacy Policy explains how Petora.in (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.petora.in (the “Site”) or otherwise interact with us (collectively, the “Services”).

By using any of our Services, you agree to the collection, use, and disclosure of your information as described below. If you do not agree, please do not use our Services.

🔁 Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on this page with a revised "Last updated" date.

1. How We Collect and Use Your Personal Information

We collect personal information from multiple sources depending on how you interact with us. This information is used to:

  • Provide and improve the Services
  • Fulfill transactions
  • Communicate with you
  • Ensure compliance with legal obligations
  • Detect and prevent fraud or security issues

📌 What We Collect

Information You Provide

  • Contact Information: Name, address, phone number, email
  • Order Details: Billing/shipping address, payment confirmation
  • Account Data: Username, password, security questions
  • Shopping Activity: Items viewed, carted, or added to wishlist
  • Support Messages: Information shared during customer support chats or forms
  • Information Collected Automatically

We use cookies and similar technologies to collect:

  • Device and browser details
  • IP address
  • Site usage data
  • Interaction logs with our Site or ads

Third-Party Information

We may also receive data from partners and vendors like:

  • Shopify (our platform)
  • Payment processors (e.g., Razorpay)
  • Marketing platforms (e.g., Meta)

These third parties collect data like payment info, usage patterns, and site interactions. Their data collection practices are governed by their own privacy policies.

2. How We Use Your Information

  • To Deliver Products/Services: Process payments, manage orders, send updates, handle exchanges, shipping, and returns
  • Marketing & Ads: Send offers via email/SMS, personalize ads on and off the Site
  • Security & Fraud Detection: Monitor, investigate, and prevent suspicious activity
  • Customer Support: Respond to queries and improve service quality

3. Use of Cookies

Cookies are used to:

  • Power site functionality
  • Analyze usage trends
  • Personalize user experience

You can manage cookies through your browser. However, disabling cookies may affect your ability to access some features.

Refer to Shopify’s Cookie Policy for platform-specific information.

4. Disclosure of Personal Information

We may share your data with:

  • Vendors: Payment processors, analytics, support, shipping, IT providers
  • Business Partners: Shopify, Meta, and advertising networks
  • Affiliates: Within our corporate group
  • Legal Authorities: For compliance or to enforce rights
  • During Business Transfers: Mergers, acquisitions, or restructuring

5. Categories of Personal Information Disclosed (Past 12 Months)

Category Shared With
Identifiers (Name, Email, Address) Vendors, Marketing Partners
Commercial Info (Orders, Wishlist) Vendors, Marketing Partners
Internet/Usage Data Vendors, Marketing Partners
We do not sell sensitive personal information or use it to infer characteristics about users.

6. User-Generated Content

Content you post (e.g., reviews) is public. We are not responsible for how others use or access that information.

7. Third-Party Websites and Links

Our Site may contain links to third-party sites. We are not responsible for their privacy practices. Always review their policies before sharing your data.

8. Children’s Data

Our Services are not intended for children. We do not knowingly collect data from children under 16. If a child has shared personal data, please contact us for removal.

9. Data Security & Retention

While we use standard security measures, no system is completely secure. Avoid sending sensitive data via insecure channels.

We retain personal information based on:

  • Legal requirements
  • Service necessity
  • Dispute resolution or enforcement

10. Your Rights and Choices

Depending on your region, you may have the right to:

  • Access your personal data
  • Delete your personal data
  • Correct inaccuracies
  • Receive a copy (portability)
  • Restrict processing
  • Withdraw consent
  • Manage communication preferences

To exercise your rights, email or WhatsApp us. We may verify your identity before acting on your request. You may also appoint an authorized agent with proof.

We will not discriminate against you for exercising these rights.

11. Complaints

If you're dissatisfied with how we handle your data:

  • Contact us directly
  • You may escalate to your local data protection authority if needed

12. International Users

We may store or process your data outside your country, including in the U.S. and India. Data transfers will follow legal frameworks such as the EU Standard Contractual Clauses.

13. Contact Us

For any queries, data access requests, or complaints, reach us at:

📞 Phone: +91 94622 51098‬
📧 Email: support@petora.in
📍 Address: C/o Krishan Kant ratawa, Ward no11,, Near Curent Balaji Mandir, Chhapar, Churu, RJ, 331502