Refund policy

Petora.in – Return, Exchange & Cancellation Policy

At Petora.in, your satisfaction is our top priority. While we typically do not offer returns, we do provide a hassle-free return in case you receive a product with a manufacturing defect.

🛍️ Exchange Policy

We offer a 3-day Exchange Policy, which means you have 3 days from the date of delivery to request an exchange.

To be eligible for exchange:

  • The item must be unused, unworn, with tags attached, and in original packaging.
  • You must have the receipt or proof of purchase.

📧 Email: support@petora.in
📱 WhatsApp: ‪+91 94622 51098‬

📦 Exchange & Return Guidelines

  • All exchange/return requests must be raised within 3 days of delivery.
  • Exchanges are allowed for size issues or if you received the wrong product.
  • We offer a free one-time exchange for size or incorrect product. A reverse pickup will be arranged.
  • If the new item costs more than the exchanged product, the price difference must be paid online.

Conditions to qualify for exchange:

  • Product must be returned in original condition with labels intact.
  • Proper packaging is required to avoid transit damage.
  • If the product is used, washed, or damaged by the customer, exchange will not be processed.

🔁 Returns (Only for Manufacturing Defects)

  • Refunds are issued only in genuine cases of manufacturing defects.
  • To raise a refund request, email or WhatsApp us with:
    • Order details
    • Description of the issue
    • Clear photographs of the defective product

Important:

  • Always unbox your order carefully.
  • If the package is damaged while opening with scissors/blades, refund or replacement will not be provided without an unpacking video or courier cover image.

⚠️ Special Conditions

  • Slight variation in color or design from website/social media listings is not eligible for return/refund.
  • If the defect is found to be due to customer handling, no refund will be processed.
  • Please do not accept visibly damaged packages at the time of delivery.

💳 Refund Deductions

  • If a non-defective return is accepted in an exceptional case, ₹100 will be deducted for reverse pickup logistics.
  • A second exchange on the same order (if permitted) will incur ₹150 handling charges.

❌ Cancellation Policy

  • Orders can be cancelled within 6 hours of placement.

  • After 6 hours:

    • If the order is not shipped, ₹150 will be deducted from the refund.
    • If the order is shipped and rejected at delivery, ₹100 will be deducted from the refund.

  • Refunds are processed via UPI, GPay, or bank transfer within 4–5 working days.

🎯 Important Notes

  • Products bought during a sale are not eligible for refund.
  • Free size exchange is offered, but no refunds on size issues.
  • Refunds/Exchanges are allowed only once per order.
  • Washed or used products are not eligible for exchange or return.

⚖️ Jurisdiction

All disputes are subject to Rajasthan jurisdiction only.